Samsung has officially asked carrier and retail partners to stop the sales of Galaxy Note 7 till further investigation. Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note 7.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.”
Samsung was offering different replacement plans for Galaxy note 7 earlier last month. But the company is now offering a full refund or a refund for a different device. It also includes a $25 gift certificate. According to the official Safety Recall statement, Galaxy Note7 Owners need to do one of the following:
Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a full refund.
- Customers who exchange a Note7 device will also receive a $25 gift card. In-store credit, in-store accessory credit or bill credit from select carrier retail outlets.
- If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and they can help you.
This applies to the original and replacement Galaxy Note7 devices. For more information, please check this resource.