Apple has confirmed, that iTunes files deleted due to a bug in iTune. Apple’s iTunes app deleting music stored on a user’s computer. As per the report by iMore, it only affects a small group of users. Apple promised to fix the bug in upcoming days.
“In an extremely small number of cases users have reported the issue. Music files saved on their computer were removed without their permission.” Apple said. “We’re taking these reports seriously as we know how important music is to our customers”.
“Our teams are focused on identifying the cause. We have not been able to reproduce this issue. However, we’re releasing an update to iTunes early next week. It includes additional safeguards. If a user experiences this issue they should contact AppleCare.”
Some users were already experiencing the issue. But the issue heated up after a blogpost by Jake Pinkstone on his blog. He complained about the Apple Music had deleted 122 GB of his personal music collection. Without any permission. It happened after Pinkstone had his music library scanned by Apple to make his collection available across his devices.
“Although several people had described problems similar to mine, they were all dismissed by condescending ‘gurus’ who simply said that we had misallocated our files”.
“When I signed up for Apple Music, iTunes evaluated my massive collection of MP3s and WAV files. Scanned Apple’s database for what it considered matches. Then removed the original files from my internal hard drive. REMOVED them. Deleted.”
Pinkstone was told by Apple support representative, Amber that Apple Music’s matching system was “functioning as intended”. When he asked whether Apple Music was supposed to delete his personal music without his permission? Apple support representative responded “yes.”
As Apple cannot reproduce the issue, they don’t tell the exact reason. But they confirmed, that it is related to iTune, not with Apple Music service.
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